We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it, or you can apply the purchase price to any other item you choose. Please read "Returns" below for more information.
*Price Match Policy – it is our goal to provide you with the lowest price, guaranteed. If a competitor has a lower advertised price we will match it, guaranteed. Price match products must be sold by an authorized USA based retailer who buys directly from the manufacturer. These retailers can honor manufacturer’s warrantees. We exclude third party sites such as Amazon and eBay if the seller is not a USA based licensed dealer. Requirements for price match: 1. The same year. 2. The same color. 3. The same size. 4. The same condition (new). 5. In stock. 6. Must be a USA based retailer.
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $50.00||$7.99||$19.99||$34.99||FREE|
|$150.01 and over||FREE||$25.99||$59.99||FREE|
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Bicycles must be picked up at our store, however as a courtesy we can provide FREE DELIVERY of Bicycles within a 10 mile radius and only $25.00 for delivery between 11 and 20 miles, $40.00 between 21 and 30 miles. Please call or email us for delivery options outside of this distance.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.